Position Summary

The Training & Operations Deputy Manager/Manager is part of the OBV middle management team and is responsible for maintaining a high standard of excellence in the management and execution of all Outdoor Education (OE) Training & Programme Delivery to ensure that they are done in a safe and of high quality which are an essential elements of Outward Bound School.  Another key aspect of the position is to lead the training & development of new and existing instructional staff at OBV.

This position is primarily responsible for assisting the Head of Operations to coordinate day to day operations, delivery and management of all Field Programming as well as Staff Training development. This includes but is not limited to: ensuring trainings are delivered according to specified design and curriculum, staff adherence to local and national operating procedures and safety standards, managing programmes, supervising training, and evaluating training development and programme outcomes.  This is a full time role and the incumbent reports to the Head of Operations at whichever OBV base he/she is located.

Key Functions

Core Member of Leadership Team for Training & Operations:

  • Create, and implement strategies and systems to support the efficient, safe and effective delivery of field programmes defined by current environment
  • Participate in achieving annual desired outcomes for training development, field operations and report progress of staff development
  • Provides systemic planning and leadership for field programs and staff training before, during and after training programmes
  • Cross collaborate with other teams on projects related to organizational priorities
  • Spearhead Training and Development of new staff and continuous training

Health & Safety

  • Support field program staff adherence to charter operating procedures, national and local safety policies and emergency procedures
  • Support Safety Team in implementing procedures, systems and reporting to ensure the overall safety and course quality of field programming
  • Participate in emergency on-call system for field programmes, when necessary
  • Participate in critical incident response systems
  • Assist in internal Safety Reviews & Audits
  • Creates operational plans to be approved for safe conduct of Instructor trainings
  • Manage staff, volunteers, interns and visitors to OBV in accordance with relevant risk management, health and safety legislation and standards; and all relevant OBV risk management, health and safety policies and procedures
  • Maintain current knowledge of Vietnamese and International standards applying to safety and quality in Outdoor Education/Activities
  • Assist Head Operations to manage Workplace, Health & Safety (WH&S) matters

Staff Development and Supervision

  • Lead and supervise professional development of Staff through:
    • Mentoring, observing, coaching, and goal setting
    • Conduct training performance reviews
  • Ensure OBV operational staff have the required competencies to operate safe and quality outdoor education programmes
  • Designing and conducting staff training programmes that will boost employee’s workplace performance aligned with the company’s core values
  • Responsible for recruiting and selecting trainee instructors, performing training needs assessments, designing, and delivering curriculum and learning materials and for managing all phases of OBV training programs, including overseeing the instructor authorization process
  • Keep abreast knowledge of external standards applying to training, safety, and quality in Outdoor Education / Activities
  • Build annual training program and prepare teaching plans that include handouts, instructional materials, aids, and learning resources
  • Direct structured learning experiences and monitor their quality results
  • Responsible for oversight of all training programme delivery requirements which includes management, mentoring and coaching staff members which would include responsibility for goal setting and performance reviews, managing rosters, coordinating training, compiling reports and training & incident field data

Fiscal Management

  • Plan and manage training development budgets for staff training and development

Any Other Duties

  • Undertake any other duties as assigned by Immediate Supervisor and/or Management
  • The Employee is required to travel as and when required

Required Professional Experience/Qualifications

  • Minimum 5 years management experience in the field of experiential education or outdoor recreation or bachelor degree in a related field
  • Experience leading a team, and managing and supervising others
  • Experience in managing/administrating experiential youth programs, executing programme  delivery, staff training staff
  • Experience facilitating groups in outdoor adventure programmes
  • Able to demonstrate and role model an understanding of, and commitment to the methodology  and core values of Outward Bound Schools and its related values
  • Knowledge and Experience of running OE and/or Outward Bound programmes is advantageous
  • Strong organizational skills and good communication in English, both verbal and written
  • Demonstrate sound judgment, ability to work independently, and the ability to manage multiple tasks and priorities effectively under stressful conditions
  • Capacity to manage conflict, including giving, receiving and applying feedback, holding oneself and colleagues accountable to improve and broaden skills, knowledge and compassion

This Job Description is not limited to the duties / responsibilities described above and will be subject to review and changes to incorporate any duties / responsibilities to reflect the job scope / business requirements.

If you’re interested in this position, please submit to CV to office@obv.vn